499bet's Privacy Policy
This document explains in full how your personal information is collected, why it is used, and how securely it is kept.
We appreciate your trust in the 499bet platform. This privacy policy clearly explains what information is collected from you when you use our website or app, for what purpose that information is processed, whether any information is shared with third parties, and what methods we follow to ensure the security of your information. This policy operates in alignment with our Terms and Conditions. It is important that you read this document in full before you begin using 499bet's services.
1 Definitions and Scope of Application
In this privacy policy, "499bet", "we", and "our" refer to the entity operating the 499betcom.cam website. "User", "you", and "your" refer to any person, registered or unregistered, who visits our website or uses our services.
This policy applies to all 499bet services — including online sports betting, casino gaming, live casino, the mobile app, and any channel of customer support. Persons under 21 are not permitted to use this platform. By using our services, you confirm that you are at least 21 years of age (21+).
2 Information We Collect
2.1 Information Provided at Registration
When you create an account, we collect the following information:
- Full name and date of birth
- Mobile number and email address
- Password (stored in encrypted form)
- Preferred language and currency (Taka / ৳)
2.2 Transaction Information
When you make deposits and withdrawals, we record transaction details. 499bet currently supports payments via bKash, Nagad, and Rocket. When you use these methods, your mobile banking number and transaction reference ID are stored in our system.
2.3 Automatically Collected Information
Certain information is collected automatically when you access the platform, such as:
- IP address and device type
- Browser version and operating system
- Duration of site visits and browsing patterns
- Cookie and session identifier data
2.4 Verification Information
In certain circumstances, for identity verification (KYC process), we may request images of a government-issued ID or other documents. This information is used solely for verification purposes and is stored with a high level of security.
3 Purpose of Using Your Information
499bet collects your information solely for the following legitimate purposes:
- To create, manage, and secure your account
- To process deposit, withdrawal, and bonus transactions
- To prevent fraud, money laundering, and illegal activity
- To provide customer support via 24/7 live chat and email
- To identify technical issues and improve the platform
- To analyse your betting behaviour and effectively operate responsible gaming tools
- To meet legal obligations
Your information is not sold to third parties for marketing or advertising purposes. Any promotional communications are sent only with your explicit consent.
4 Information Sharing and Third Parties
4.1 Service Providers
499bet sometimes works with trusted technology partners — such as payment gateways, data storage services, and fraud prevention tools. These parties receive only the limited information needed to carry out their specific function and are bound by our instructions.
4.2 Legal Requirements
In response to a court order, government investigation, or any other valid legal obligation, we may disclose relevant information to the authorities. Such disclosure is always kept to the minimum information necessary.
4.3 What We Do Not Do
Your personal information is not sold to advertisers. Information is not transferred to social media platforms or for any other commercial purpose.
5 Data Security Methods
The security of your information is 499bet's top priority. We take the following technical and administrative measures:
- All data transfers are encrypted using SSL (Secure Sockets Layer) technology
- Passwords are stored in hashed and salted form — no employee can view them
- Access to user data is restricted to authorised personnel only
- System security is reviewed and tested on a regular basis
- Automatic alerts are triggered for suspicious logins or unusual activity
6 Cookie Policy
The 499bet website uses cookies. Cookies are small text files stored in your browser. They help our website operate more effectively.
6.1 Cookies We Use
- Essential cookies: To maintain login sessions and ensure security.
- Performance cookies: To analyse which parts of the site are used most.
- Functionality cookies: To remember your language and preferences.
You can disable cookies from your browser settings. However, this may limit some functionality of the site.
7 Data Retention Period
We retain your information for as long as your account is active. After an account is closed, certain information may be kept for a defined period to meet legal obligations and to address any potential legal claims.
Transaction records are generally retained for an extended period to meet financial regulatory requirements. Verification documents are kept for the period prescribed by applicable law.
8 Your Rights
You have the following rights regarding your personal information:
8.1 Right to Access
You can contact us at any time to find out what information we hold about you.
8.2 Right to Correction
If any information we hold about you is incorrect, you can correct it through your account settings or by contacting customer support.
8.3 Right to Deletion
You may request that information not subject to a legal obligation be deleted. However, some information must be retained for a specified period for legal reasons.
8.4 Right to Object to Processing
In certain circumstances you may object to the processing of your information. Please contact the customer support team regarding this.
9 Minors and Age Verification
499bet strictly follows a 21+ policy. Persons under 21 are not permitted to open an account or use the services under any circumstances. We verify age at registration and may carry out a more detailed identity confirmation process if required.
If anyone believes that a minor is using our platform, knowingly or unknowingly, please notify our customer support immediately.
10 International Data Transfers
Some of our servers and technology partners may be located outside Bangladesh. By using our services, you consent to this potential international transfer. Regardless of where data is transferred, the security standards set out in this privacy policy are maintained.
11 Responsible Gaming and Use of Information
By analysing your gaming history and behaviour, we try to identify potentially problematic gaming patterns and provide support accordingly. 499bet believes that the proper use of data helps keep players safe. You can learn more by reading the responsible gaming guidelines.
We use information about voluntarily set limits (deposit limits, time limits, self-exclusion) to ensure that these limits are working effectively.
12 Policy Changes
499bet reserves the right to change, add to, or revoke this privacy policy at any time. For any significant changes, we will endeavour to notify you in advance through the contact details registered on your account.
Continued use of the platform after a revised policy is published will be taken as your agreement to the revised policy. We therefore recommend visiting this page regularly. Further information on privacy can be found in our FAQ section.
13 Contact
For any questions, requests, or complaints regarding this privacy policy, please contact us:
Privacy Enquiries
Our customer support team is available 24 hours a day, 7 days a week in Bengali and English.
Or contact us via live chat